Contact Us


To activate your card, report it as lost or stolen, review your account activity, load funds, or for all other customer service inquiries - please call: 1-866-466-8018.


To make a payment, dispute a transaction or other general correspondence:

Berkeley Payment Solutions
Suite 1802, Box 21
181 University Avenue
Toronto, ON M5H 3M7

When contacting us please provide your name as printed on your card, the 13-digit card proxy number (located on the bottom left corner on the back of your prepaid card) and the access code provided to you or printed on the letter that came with your card. Never share your card number.

Please help us help you by providing as much information as you can. A response will be sent within 10 working days of us receiving your inquiry.


For comments on this site or for any other general inquiries about your card please email us at